Terms and Conditions - kumfor.com

Registered Trademark

KUMFOR is a registered trademark with the trademark number N695324PT. The content of the website www.kumfor.com is protected by copyright and may not be copied or reproduced without prior written approval.

Privacy Policy

Personal information refers to any data that can be used to identify an individual, such as their name, address, email address, etc. The information you provide when requesting a quotation will be used by KUMFOR to send you product information, promotions, discounts, and newsletters via email. You have the option to unsubscribe from these periodic newsletters at any time.

We are committed to informing you of any changes in our privacy policy that may affect the usage of the information you have provided. However, we encourage users to act responsibly regarding the confidentiality of their personal data and to periodically review the rules outlined in this policy.

Payment and Delivery

Any order placed through our website is considered a legally binding contract. Depending on the customer's location, products will be delivered either through a courier service or KUMFOR's own logistics. KUMFOR will cover the transportation costs. Our products are typically delivered within 24 hours after order confirmation, excluding Sundays and legal holidays. In exceptional cases where the ordered product is out of stock, our operators will inform you of the earliest possible delivery date.

To issue an invoice or pro forma invoice, KUMFOR requires your billing and delivery information. Payment for the pro forma invoice can be made according to your preferences and the value of the ordered product(s).


You have the right to return products within a 14-day cooling-off period for online and non-store purchases within the European Union or other designated areas. No reason is required for the return within this period.

Please note that certain purchases are exempt from the 14-day cooling-off period, such as specially manufactured or personalized products.

The 14-day cooling-off period begins from the day you receive the product, and after this period, the right to return the product expires. If the cooling-off period ends on a non-working day, it will be extended to the next working day.

These legal guidelines do not apply to purchases of massage chairs made in our showrooms or purchases made by telephone or written orders following a showroom visit.


We accept returns only if the products are complete and in good condition. The product must be returned in perfect condition, including its original packaging, and should not show any signs of wear and tear. Returns with missing parts may not be accepted.

Returns after the 14-day cooling-off period are only accepted if they meet the warranty conditions.

If your product is damaged, please report it to us within 48 hours via email or telephone contact.


Upon cancellation, your refund will be processed within 14 days. However, the refund may be delayed if we have not received the returned goods or proof of return.

For online or telephone orders of massage chairs (without a showroom visit), Kumfor reserves the right to deduct transport costs from the refund amount. The costs for returning the product depend on your location.

Return Form

If you wish to return a product, please complete the return form below and send it to info@kumfor.com.

Product Warranty & Repair In the event that the purchased product malfunctions, please contact us via email at info@kumfor.com to discuss the necessary details for repair work. If the fault is unknown or difficult to fix at the client's location, the product will be transported to KUMFOR's maintenance and repair department. All transportation, packaging, and repair costs will be covered by KUMFOR.

Settlement of Disputes

By using our website or purchasing products from us, you agree that these Terms and Conditions, as well as any disputes arising between you and the KUMFOR team, shall be governed by the laws in force. We strive to settle any conflicts in a friendly manner. If unsuccessful, the dispute shall be brought before a court of law in accordance with the applicable laws.

Confidentiality Policy

KUMFOR respects the confidentiality of individuals and will only collect and use personal data that is willingly supplied by the individual. If you do not wish to have your data retained, please inform us via email at info@kumfor.com.

The data will be utilized for product development and sales promotion purposes. Under no circumstances will the data be sold to or shared with any third party, unless explicitly mentioned above.