KUMFOR Warranty and Service

KUMFOR is pleased to offer a comprehensive 3-year warranty for all our products. We take pride in delivering our products with trained personnel who will handle the assembly and provide you with instructions on proper usage. In the event of any technical issues, please don't hesitate to contact our customer service for assistance.

Technical Department – Contact Information Phone: +351 218074920 Email Address: info@kumfor.com

3-Year Warranty Coverage

Our 3-year warranty service covers all types of interventions, including travel costs, spare parts, and labor. Depending on the nature of the issue, our Technical Department will determine whether your product needs to be fully replaced, repaired on-site, or picked up and transported to our repair shop.

Warranty Services Extension

At the time of purchase, you have the option to extend the warranty period from 3 to 5 years. The cost for each additional year of warranty varies based on the type of massage chair.

5-Year Post-Warranty

Even after the warranty period has expired, you can still benefit from our post-warranty services. If you encounter any technical difficulties with your massage chair, please reach out to us for assistance.

To ensure the validity of your product's warranty, we strongly advise carefully reading the user's manual provided with your purchase to avoid any actions that may void the warranty.

Voiding Conditions for Warranty:

• Failure to comply with the product's terms of use as outlined in the user's manual.
• Damage caused by mechanical accidents, impacts, shocks, liquids, or exposure to fire.
• Improper storage conditions, including use in environments with significant temperature differences leading to condensation, excessive exposure to dampness or solar radiation, damaged electric cables or protective elements, or misuse of the product.
• Use of unauthorized accessories not recommended by the seller.
• Unauthorized tampering or repair by non-authorized individuals.
• Normal wear and tear, cuts, or scratches resulting from regular use.
• Damage or defects caused by human, pet, or other interventions, including wear and tear of the synthetic leather on massage chairs.

Qualified Repair Personnel

Our technical team at Kumfor regularly participates in specialized training courses to ensure that our services meet your expectations. We encourage you to contact our personnel with confidence and notify us of any situations that may arise during the use of our products.

Legal Warranty and Warranty Plus.

 

 

Product Price	Rate (every year)
From 0 to 299€	29€
From 300€ to 499€	39€
From 500€ to 799€	59€
From 800€ to 1.500€	89€
From 1500€ to 3000€	129€
From 1500€ to 3999€	149€
From 4000€ to 6500€	199€
Above 6500€	299€